Refunds

Once your return is received and inspected, we will send you an email to notify you.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bill@chopchopfamily.org.

Exchanges

We replace items if they are defective or damaged. If you need assistance, please contact us at bill@chopchopfamily.org.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Need help?

Contact our office for questions related to refunds and returns: bill@chopchopfamily.org.